Terms & Conditions

These terms govern the relationship between pivotgraina ("we", "us", "our") and any individual or business ("you", "the Client") who engages our advisory and consulting services or uses our website at pivotgrainax.com. Please read them carefully before proceeding with an engagement.

By signing a service agreement, making a payment, or otherwise engaging our services, you confirm that you have read and accept these terms.

1. About pivotgraina

pivotgraina is an independent business advisory consultancy operating from Kuala Lumpur, Malaysia. We provide growth and operational advisory services to small and medium-sized enterprises. Our work is advisory in nature; we do not act as auditors, legal counsel, licensed financial advisers, or practitioners of any regulated profession.

• Business address: Lot 15-2, Wisma UOA Damansara II, Jalan Dungun, 50490 Kuala Lumpur, Malaysia
• Phone: +60 14-902 6471
• General enquiries: [email protected]

2. Services

pivotgraina currently offers the following advisory services:

• Growth Health Check — a structured two-week review of your business position, delivered as a summary note and action list (RM 480).
• Scaling Plan & Operating Model — a four-to-six week planning engagement to prepare your business for higher volume (RM 2,750).
• Growth Advisory Companion — an ongoing advisory arrangement for a period of three to six months, including scheduled sessions and working notes (RM 4,600).

The specific scope, deliverables, timeline, and fee for each engagement are confirmed in writing before work begins. If there is any inconsistency between a signed service agreement and these terms, the signed agreement takes precedence.

3. Engagement Process

An engagement begins when both parties have agreed on scope in writing and an initial payment or deposit has been received. We do not begin substantive advisory work before this confirmation.

You are responsible for providing accurate and reasonably complete information about your business so that we can deliver the advisory work to a useful standard. We work with what you share with us; the quality of outcomes is partly dependent on the quality and candour of that input.

4. Fees and Payment

All fees are quoted in Malaysian Ringgit (RM) and are inclusive of any applicable service charges unless otherwise noted. Goods and Services Tax (GST) or Sales and Service Tax (SST) will be applied where required by Malaysian law.

Payment terms are as follows unless otherwise agreed in writing:

• Growth Health Check: Full payment at the start of the engagement.
• Scaling Plan & Operating Model: 50% at the start; 50% upon delivery of the final plan.
• Growth Advisory Companion: Monthly in advance for the agreed period.

Payments not received by the agreed due date may result in a pause in the advisory work. We will reach out before taking any such step.

5. Cancellation and Rescheduling

We understand that business circumstances change. If you need to pause or end an engagement early, please let us know as soon as possible.

• For fixed-scope engagements (Growth Health Check; Scaling Plan), fees paid for work already completed are not refundable. If work has not yet begun, a full refund will be issued.
• For monthly advisory arrangements (Growth Advisory Companion), you may end the engagement by giving 14 days' written notice. Fees for the current monthly period are not refundable; no further charges will apply after the notice period.

We reserve the right to reschedule or pause an engagement if unforeseen circumstances affect our capacity to deliver. In such cases, we will inform you promptly and agree on a revised timeline.

6. Nature of Advisory Services

Our work consists of independent business advisory and operational consulting. Nothing we produce or say should be construed as legal advice, financial planning advice, accounting advice, or any other service requiring a regulated professional licence in Malaysia or any other jurisdiction.

We share perspectives, frameworks, and observations grounded in practical business experience. Decisions about whether and how to act on our recommendations remain entirely yours. We are not responsible for business outcomes that arise from implementing or not implementing our suggestions.

7. Confidentiality

We treat all information you share about your business as confidential. We will not disclose it to third parties without your consent, except where required by law. Our team members are similarly bound by confidentiality obligations.

We may ask that you treat our deliverables, frameworks, and working methods as confidential as well, and not share them with third parties for commercial use without our agreement.

Anonymised and aggregated observations about market patterns may be used in our own thinking and materials, provided no details identifying your business are included.

8. Intellectual Property

Any frameworks, templates, or methodologies we have developed and use in your engagement remain our intellectual property. The specific deliverables prepared for your business (summary notes, operating model outlines, session notes) are yours to use for internal business purposes once full payment has been received.

You may not resell, licence, or redistribute our deliverables or frameworks to others without our written consent.

9. Limitation of Liability

To the fullest extent permitted under Malaysian law, pivotgraina's total liability to you for any claim arising from an engagement is limited to the fees paid for that specific engagement.

We are not liable for indirect, consequential, or speculative losses, including lost profits, loss of contracts, or business interruption, whether or not we were informed of the possibility of such losses.

Nothing in these terms limits liability for fraud or for death or personal injury caused by negligence.

10. Website Use

Our website is provided for general information purposes. While we take reasonable care with its content, we do not represent that it is always current, complete, or free of errors. The website is not a substitute for a direct conversation with our team.

You may not use our website or its content in a way that is unlawful, harmful to others, or damaging to pivotgraina's reputation.

11. Third-Party Links

Our website may include links to external sites for reference or convenience. We have no control over those sites and are not responsible for their content, privacy practices, or availability.

12. Governing Law and Disputes

These terms are governed by the laws of Malaysia. Any dispute that cannot be resolved informally will be referred to the courts of Malaysia, and both parties submit to the non-exclusive jurisdiction of those courts.

We would always prefer to resolve disagreements through direct, good-faith conversation before any formal process is considered.

13. Changes to These Terms

We may update these terms from time to time. The current version will always be available on this page, with the "Last Updated" date revised accordingly. Changes do not affect engagements already in progress under a signed agreement unless both parties agree in writing.

14. Contact

If you have questions about these terms or about any aspect of working with us:

• Email: [email protected]
• Phone: +60 14-902 6471
• Address: pivotgraina, Lot 15-2, Wisma UOA Damansara II, Jalan Dungun, 50490 Kuala Lumpur, Malaysia